cobas® e-support
Immediate troubleshooting via remote access
- Enables Roche specialists to remotely diagnose the cause of an analyzer problem and to solve problems online via screen sharing.
- Provides our experts with the data needed to service instruments on-site.
- Enables additional troubleshooting capabilities via remote training during screen sharing sessions.
- Allows remote service outside normal office hours* to solve analyzer issues more quickly.
(*Contact your Roche organization for availability)
cobas® e-library
Automatically updated assay library
- Automatic transfer of updates on assays (e.g. electronic package inserts), calibrators and controls of Roche to the laboratory.
- Automatic transfer of electronic assay information to the cobas® system.*
(*Not available for MODULAR ANALYTICS EVO)
- Availability of assay information even before the reagents arrive in the laboratory.
cobas® e-LabPerformance
Advanced performance monitoring
- Generates quality control (QC) benchmarks with peer group and performance reports for fast evaluation of QC Performance.
- Provides a detailed history of used reagent, calibrator and control lots.
- Long term data storage simplifies traceability and improves the QC documentation.
- Enables convenient 24/7 access to the cobas® e-LabPerformance web portal.
- Provides a single point of access for laboratory QC Management to optimize the time needed to evaluate and improve laboratory performance.
- Supports specific answers for laboratory QC management by providing a variety of reports.
Click here for an Example Peer group comparison of QC results.
Roche TeleService Net
A secure infrastructure
- Allows transfer, evaluation and display of all data required for cobas® e-services.
- Utilizes cobas® link - the secure gateway PC between the laboratory and Roche. cobas® link monitors data transfer and filters or blocks unwanted data and unauthorized access.
- Supports configurable data transfer according to specific laboratory needs.
Connectivity
Focus on privacy and security
- Establishes connection to Roche using the Internet or a telephone line.
- Offers choice of two secure connectivity types: B2B VPN (Business-to-Business Virtual Private Network) or Webtunnel technology.
- Allows configuration of the data types, e.g. QC data, that are regularly transferred to Roche based on customer wishes.
- Provides encrypted and digitally signed data exchange.
Availability of cobas® e-services***
Click here for a schematic overview.
*** For availability of specific cobas® e-services products please contact your local Roche organization. |
